Casino Manager
Sofia, Bulgaria
Our client is a digital services provider operating within the iGaming field. We are looking for a Casino Manager to lead operations, drive player engagement, and ensure operational excellence
Responsibilities:
Develop and implement strategies to maximize revenue, profitability, and customer satisfaction while maintaining regulatory compliance.
Partner with marketing, finance, and other departments to create promotional activities and events that drive customer engagement and revenue growth.
Stay updated on industry trends, new gaming technologies, and regulatory changes to maintain a competitive edge.
Monitor performance metrics, analyze results, and suggest improvements to achieve key business objectives.
Plan, evaluate, and enhance business processes to improve efficiency and quality across operations.
Lead, develop, and motivate team members to maintain productivity, engagement, and operational success.
Establish and maintain strong relationships with customers and partners, identifying opportunities for collaboration and business growth.
Oversee product and service quality control, ensuring the best possible player experience.
Manage the execution of briefs and projects in collaboration with internal and external stakeholders.
Prepare reports for management to track strategic accomplishments and support informed decision-making.
Requirements:
At least 5 years of experience in a similar role, with a proven track record of leading successful casino operations.
Ability to manage and lead a team of professionals, motivating and developing talent.
Previous experience in Igaming is a must
An analytical mindset with a problem-solving attitude and creativity to propose competitive product strategies.
Strong written and verbal communication in English (Advanced level).
Capable of working in a fast-paced environment and managing multiple tasks efficiently.
Familiarity with Microsoft Office Suite, especially Excel.
Understanding of business processes, supervision, sales, and financial management.
Exceptional attention to detail and a goal-oriented mindset, with outstanding networking and negotiation skills.
What is on offer?
Work in a fast-paced, dynamic environment with a passionate and collaborative team.
Opportunities for growth and professional development.
Competitive salary and performance-based incentives.