CRM Account Manager
Valencia, Spain
Our client, a well known playe within the online igaming services field, is seeking a Senior Account Manager to take ownership of strategic partner relationships for their CRM platform. This role goes beyond operational communication - we are seeking a mature, business-oriented professional who can drive adoption, communicate product value at a strategic level, and influence long-term partner success.
You will act as the key interface between the CRM product and external partners, ensuring alignment, transparency, and continuous growth.
Responsibilities:
Own and manage relationships with key partners
Proactively communicate product updates, releases, and roadmap changes
Lead high-level product demos and strategic onboarding sessions
Drive CRM feature adoption and ensure partners maximize platform value
Identify upsell and expansion opportunities
Translate partner feedback into structured business cases for Product and Tech teams
Coordinate cross-functional initiatives (Product, Tech, BI, Support)
Monitor partner performance metrics and proactively suggest improvements
Prepare executive-level presentations and QBR materials
Requirements:
4+ years of experience in Account Management / CRM / SaaS / B2B tech in iGaming
Experience in CRM / marketing automation platforms
Strong background in managing strategic or enterprise accounts
Proven experience conducting product demos for senior stakeholders
Ability to communicate both with technical teams and C-level partners
Strong commercial mindset and understanding of SaaS growth models
Excellent organizational and follow-up skills
Fluent English (spoken and written)
Analytical mindset and ability to interpret KPIs
Experience working with cross-border teams