Dutch or Flemish speaking CS Agent

Malta - Full time

Our client, an international services provider working with companies across the World is seeking to recruit a team of Dutch or Flemish speaking Customer Support Agents for a new project.

Relocation package and training provided! This is a great opportunity for those seeking to end / begin the year with the right foot and a new life in Malta!

Our client, a well known and reputable company operating internationally is seeking to recruit Dutch or Flemish Speaking Customer Service Agents to join their new team in Malta.

Responsibilities

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.

• Follow communication procedures and policies.

• Evaluate and make decisions in accordance with defined policies and guidelines.

Requirements

• No previous experience is required however some customer service experience would be ideal

• Candidates must have strong PC skills, have the ability to learn to use new computer tools

• Must have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail and empathy when dealing with customers.

• Dutch or Flemish language skills (advanced/native) and English language skills (conversational).

• Professional attitude, attendance attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.

• Passionate about making a difference.

• Flexible to work on shift basis