Dutch speaking Customer Service Agents

Malta

Our client, a well known and reputed company operation in the client services area is seeking to build a new team of Customer Service Agents for their Dutch speaking market, starting on the 23rd of September.

Responsibilities

• Supporting users and answer their questions via email

• Reviewing and moderating ads and user-profiles, with high accuracy at a fast pace

• Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices

• Collaborating with your team members

• Providing feedback to managers on trends, common end-user mistakes and questions.

• Giving input on improvements of publication rules to improve user experiences

Requirements

• No previous experience is required however some customer service experience would be ideal

• Candidates must have strong PC skills, have the ability to learn to use new computer tools

• Must have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail and empathy when dealing with customers.

• Dutch language skills (advanced/proficient) and English language skills (conversational).

• Professional attitude, attendance attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.

• Passionate about making a difference.

• Flexible in working times.