Client & Partner Services Team Manager

PT, SP and IT Markets - Insurance

Luxembourg

In the Partner and Client Services division of LPS, you will be responsible for a team of Account Managers and for managing daily operations related to contracts distributed under the free provision of services regime in the Portuguese, Spanish, and Italian markets.

Responsibilities:

• Collaborate closely with the Head of Partner and Client Services at International Life to align global and local objectives;

• Lead a multilingual team with a high degree of autonomy, promoting collaboration and a proactive approach;

• Work actively with LPS cross-functional teams to harmonize efforts in key markets and develop synergies;

• Supervise the team to ensure optimal management of relational (Middle-Office) and administrative (Back-Office) activities, ensuring fluid coordination between these functions;

• Ensure close collaboration with sales and sales support teams to guarantee the best follow-up and handling of our clients' orders;

• Optimize relationships with partners and end customers;

• Supervise the integration and skills development of employees;

• Ensure the organization, monitoring, and proper execution of various orders;

• Encourage a proactive and problem-solving-oriented approach to continuously improve team performance;

• Conduct four-eye controls on specific operations and validate them;

• Ensure database quality;

• Monitor KPIs and propose corrective measures to optimize results;

• Identify opportunities for process optimization and implement solutions to improve efficiency and customer satisfaction;

• Integrate digital tools to simplify administrative processes and improve interaction with partners and clients.

Requirements

• 5+ years since a similar management function, within insurance in LPS

• Native or bilingual level of Portuguese and fluency in French, English

• Experience in team management and account management

• Good communication and organization skills

• Proficient with MS Office and other industry tools

• Based in Luxembourg and eligible to be employed there