Finnish speaking VIP Account Manager

Sliema, Malta

On behalf of our iGaming Client, we are looking for a Finnish Speaking VIP Manager who will be responsible for delivering an unparalleled VIP experience to their esteemed players.

If you are a dynamic individual, fluent in both Finnish and English, with a passion for providing exceptional customer service and building strong relationships with high-value players, this might be the right opportunity for you!

Responsibilities:

• Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates.

• Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp

• Build long-lasting relationships with players by providing personalized support and addressing any concerns or issues they may have

• Monitor player activity and identify opportunities to enhance their gaming experience

• Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players

• Collecting and analyzing information and data on customer segments and suggesting changes for optimization

• Stay up to date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market

Requirements:

• Fluent in both Finnish and English languages, with excellent verbal and written communication skills.

• Previous experience in the role within the online casino industry

• Strong customer service skills with a passion for delivering exceptional experiences

• Ability to build rapport quickly and establish trust with high-value players

• Team player with a positive attitude and proactive approach to work