German speaking Cusotmer Support

Mosta, Malta or Larnaca, Cyprus

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.

Responsibilities

• Helping internal and external customers,

• Contacting other departments when there is an issue to be solved,

• Keeping customer request queues as low as possible,

• Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),

• Handling customer request queues assigned accordingly to workload,

• Having a high knowledge of products offered by the company,

• Attending team meetings and activities,

• Taking over in the absence of their Line Manager,

• Escalating Technical Issues

• Responsible for the Emergency Procedure;

• Chat and Email quality assurance;

• Analyzing any promotion before its launched;

• Responsible for the Banned procedure.

Requirements

• Graduation of high school or post-secondary school

• Work experience preferably at least one year in a similar role within online customer service

• Skills - strong communication skills; knowledge of Internet related software

• Bilingual or native fluency in German both written and spoken

• Available to work on shifts bases covering Monday to Sunday

Should you be interested in the above position, kindly forward your application on nuria@triskelconsulting.es or Apply Now on the link!