German speaking Cusotmer Support

Malta

Our client is a local Financial Institution who is looking to grow their team in Malta through a German Customer and Sales Officer. The purpose of the role is to support clients with existing financial products, whilst establishing needs to support the clients' financial situation.

Responsibilities:

• Provide professional customer service for inquiries about company products and services

• Open client accounts according to guidelines

• Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application

• Maintain in-depth knowledge of company products and services for accurate information

• Identify selling opportunities based on customer needs

• Handle card cancellation and blocking requests

• Issue new cards and handle renewals

• Process transactions and outgoing payments accurately in company systems

• Adhere to company policies, security guidelines, and industry standards

• Keep required records

• Assist with data gathering through phone, email, and chat

• Support invoicing and payment allocation according to company policies

• Assist with administrative tasks following company instructions

• Communicate and collaborate with country coordinators and other departments

• Monitor loan repayments and allocate payments in records

• Perform other ad hoc duties as assigned.

Requirements:

• Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent

• University degree in Banking, Financial Services or other related areas

• Native or fluent level of German along with a fluent level of English (both spoken and written)

• Strong communication skills, both verbal and written

• Computer literacy

• Team player, eager to learn and grow within the industry.

• Customer oriented

• Willingness to learn and expand horizons

Should you be interested in the above position, kindly forward your application on nuria@triskelconsulting.es or Apply Now on the link!