VIP Key Account Manager - Deutsch

Malta

We are looking for a dedicated German Speaking VIP Key Account Manager to join our clients team. In this position, you will be responsible for providing unparalleled support to the company's most valued customers by building and nurturing relationships with them.

Responsibilities

• Manage a portfolio of VIP users with the objective of retaining and increasing user values;

• Establish a 1-1 relationship with users, Creating tailor made offers for personalised service;

• Monitor and Analyse KPIs - identifying patterns and trends of the users;

• Budget Management - Ensure the relevant KPIs are acceptable with valid reasons;

• Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio;

• Manage users expectations and daily queries referring to our Products - Games, Payments, Offers, Rewards etc;

• Monitor and contact potential customers to expand the VIP segment;

• Profiling of VIP users;

• Coordinate with CRM team to ensure there are regular communications established that may include relevant offers;

• Act as a point of escalation for VIP Executive and Loyalty Agent team members.

• Input on the VIP Campaign plan with suggestions.

• Generate reports as requested.

• Support with VIP team projects and help drive team initiatives..

• Escalate issues to the Head of VIPs

Requirements

• Minimum 3 years experience working in iGaming CS, or minimum 2 year in iGaming VIP

• Bilingual or native level in German Language (written & spoken)

• Strong communication skills in English and German: including negotiating, mitigating and critical reasoning;

• Analytical skills including: ability to interpret data and prioritize action items.

• Ability to work independently and as part of a team.

• Able to work under pressure and towards targets.