Head of CRM

Warsaw or Valencia

Our client is a high-growth, multi-brand organization operating across multiple markets in the world. To take their engagement and retention to the next level, they are looking for a Head of CRM. This is a strategic and operational leadership role with a clear focus on data, process, and team enablement. If you're a results-oriented leader who builds structure, drives performance, and empowers teams through data, this is the role for.

Responsibilities;

• Use data as your north star, ensuring all decisions, promotions, and campaign structures are insight-driven and performance-validated.

• Excel in alignment, planning and deployment of complex promotional calendars with hundreds of events across multiple markets.

• Build frameworks and training to enable teams to self-serve, act on insights, and operate with confidence.

• Manage and develop a high-performing CRM team, fostering a culture of ownership, collaboration, and continuous improvement.

• Streamline CRM workflows, define best-in-class processes, and introduce scalable automation to reduce friction and increase output quality.

• Align closely with BI and other CRM teams to ensure a synchronized approach to customer engagement.

Requirements;

• 5-7+ years of CRM experience in iGaming sector, with a strong focus on global .com markets and high-volume player databases.

• Advanced understanding of CRM metrics, segmentation, predictive modeling, A/B testing, and performance analytics.

• Proven track record of building frameworks that help others act on data independently.

• Demonstrated success in leading teams large geographically spread teams of 20+ people, developing talent, and setting a vision others want to follow.

• Proactive, hands-on, and accountable, with a bias for action and a clear drive for continuous improvement.

• Able to clearly articulate strategies, insights, and decisions to technical and non-technical audiences alike.

• Experience in process design and scalable CRM operating models.