Payments Technical Support Analyst

Limassol, Cyprus

Our client, a well known Software Development company operating within the iGaming field is seeking to expand their Payments team and now hiring Payments Technical Support Agents for their office in Cyprus.


  • Identify, report, and track payment complaints and incidents affecting the company's customers, contacting the relevant departments in the organization;

  • Working with technical settings in internal/external payment gateways: checking, changing, fixing PSP/payment methods set up;

  • Process, investigate and respond to escalations to ensure customers’ issues reported via all channels are resolved;

  • Coordinate and manage requests based on their origin and level of priority;

  • Any other tasks as assigned by the management.


  • 1-2 years experience working in a similar technical support role in PSP or Fintech companies.

  • Fluent in English both written and spoken

  • Working from the office (Cyprus, Limassol);

  • Shift work – 24x7

  • Strong organizational skills and ability to multitask.

Should you be interested in the above position, kindly forward your application on or Apply Now on the link!