Payments Technical Support Analyst

Limassol, Cyprus

Our client, a well known Software Development company operating within the iGaming field is seeking to expand their Payments team and now hiring Payments Technical Support Agents for their office in Cyprus.

Responsibilities:

• Identify, report, and track payment complaints and incidents affecting the company's customers, contacting the relevant departments in the organization;

• Working with technical settings in internal/external payment gateways: checking, changing, fixing PSP/payment methods set up;

• Process, investigate and respond to escalations to ensure customers’ issues reported via all channels are resolved;

• Coordinate and manage requests based on their origin and level of priority;

• Any other tasks as assigned by the management.

Requirements:

• 1-2 years experience working in a similar technical support role in PSP or Fintech companies.

• Fluent in English both written and spoken

• Working from the office (Cyprus, Limassol);

• Shift work – 24x7

• Strong organizational skills and ability to multitask.

Should you be interested in the above position, kindly forward your application on nuria@triskelconsulting.es or Apply Now on the link!