Turkish speaking VIP Account Manager

Sofia or Warsaw

Our client, and international player within the online entertainment sector that specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring their clients operations stay secure and efficient.

We are looking for a Turkish VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Responsibilities:

• Able to search and find for solutions of customers issues

• Analyse customers behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs

• Monitor customers performance & behaviour in order to evaluate bonus crediting

• Ensure that products compliance is being followed according to relevant regulations

• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

Requirements:

• 1+ year experience working as VIP Account manager within the iGaming industry B2C

• Proficiency in English and Turkish both written and spoken

• Proactive person with good support / sales skills

• Strong communication and negotiation skills

• Attention to details

On offer:

• Competitive salary and monthly KPIs Bonus

• Working in a dynamic International company

• Ability of career and professional growth within the company

• Social benefits and team buildings

• Sunny, spacious office